Job Brief

• Developing and maintaining customer relationships, preparing and leading onboarding of new users, and identifying opportunities for product and service improvement
• Partner with key stakeholders internally and externally to ensure clients are maximizing the product and its features
• Educate customers on the most relevant and up-to-date features
• Strategically and innovatively solving problems as client and business issues arise
• Increase customer renewals and expansion.
• Provide timely technical and product support

Requirements

• 5+ years of experience in customer success
• Working experience with customers in B2B enterprise software products
• Experience in owning a book of business of 5+ customer accounts
• Experience building and operating in an early-stage company
• Ability to travel 20% of the time
• Working experience in the cyber industry – highly preferre