Customer Success Manager (East Coast)

Job Brief

  • Enabling Success: Guarantee that customers extract the utmost value from our capabilities, covering smooth operations, troubleshooting, and optimization of Kubernetes (K8s) applications.
  • Skilfully navigate a diverse customer portfolio, delivering customized solutions that create a seamless journey through our Dev-First Kubernetes platform.
  • Foster robust relationships with stakeholders, propelling presence within the expansive Kubernetes ecosystem.
  • Secure and expand customer involvement by identifying avenues to broaden our influence and enhance our value proposition.
  • Collaborate harmoniously with product, engineering, and sales teams to amplify customer engagement and drive the adoption of our solutions.


  • Bachelor’s degree in computer engineering or a related field (or equivalent work experience).
  • Proven experience collaborating with Engineering and DevOps professionals from the customer side.
  • Demonstrated 3 years of experience in customer-facing roles, such as Customer Success Manager, Account Manager, or Customer Relationship Manager.
  • Familiarity with Kubernetes, DevOps tools, or Cloud computing (a significant advantage).
  • Exceptional interpersonal and communication skills, with an aptitude for establishing rapport and building trust with customers.
  • Problem-solving mindset and the ability to diplomatically navigate challenging situations.
  • Strong organizational skills and meticulous attention to detail.
  • Proficiency in CRM software and related tools.
  • Demonstrated ability to effectively collaborate within a team-oriented environment.
Remaining Jobs: 34
Job Category: Go To Market Others Technology
Job Type: Permanent Remote
Job Location: US

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