Job Brief

• Enabling Success: Guarantee that customers extract the utmost value from our capabilities, covering smooth operations, troubleshooting, and optimization of Kubernetes (K8s) applications.
• Skilfully navigate a diverse customer portfolio, delivering customized solutions that create a seamless journey through our Dev-First Kubernetes platform.
• Foster robust relationships with stakeholders, propelling presence within the expansive Kubernetes ecosystem.
• Secure and expand customer involvement by identifying avenues to broaden our influence and enhance our value proposition.
• Collaborate harmoniously with product, engineering, and sales teams to amplify customer engagement and drive the adoption of our solutions.

Requirements

• Bachelor’s degree in computer engineering or a related field (or equivalent work experience).
• Proven experience collaborating with Engineering and DevOps professionals from the customer side.
• Demonstrated 3 years of experience in customer-facing roles, such as Customer Success Manager, Account Manager, or Customer Relationship Manager.
• Familiarity with Kubernetes, DevOps tools, or Cloud computing (a significant advantage).
• Exceptional interpersonal and communication skills, with an aptitude for establishing rapport and building trust with customers.
• Problem-solving mindset and the ability to diplomatically navigate challenging situations.
• Strong organizational skills and meticulous attention to detail.
• Proficiency in CRM software and related tools.
• Demonstrated ability to effectively collaborate within a team-oriented environment.